DRAFT: needs review before publishing. Fill every [OWNER-FILL: ...] (list in docs/legal/README.md). Host as one page (en + he) at the App Store Support URL.

Kolday Support

Contact: koldayaijournal@gmail.com. We answer within 2 business days, in Hebrew or English. When you write, include your iPhone model, iOS version and the app version (App Store > Kolday > Version History). Never send your API key or a sign-in link.

Common questions

• The sign-in email didn't arrive. Check spam, wait a minute and request a new link. The link opens the app on the same iPhone.
• My entry wasn't analyzed. AI analysis needs the AI consent (Settings > AI analysis) and a connection. Free accounts include 10 analyses per month.
• Transcription failed. Tap Retry on the entry. If the iPhone can't transcribe, install the language in iPhone Settings, or add your own OpenAI key in Settings > AI analysis: with the AI consent accepted, the app then sends the audio straight from your iPhone to OpenAI Whisper with your key.
• Turn AI off: Settings > AI analysis > Turn off.
• Cancel the subscription: iPhone Settings > Apple ID > Subscriptions. Refunds: reportaproblem.apple.com.
• Restore a purchase: open the paywall and tap Restore purchases.
• Export my journal (every plan): Settings > Privacy & security > Your data > Export journal as text. You can also ask us by email for a copy of your server data.
• Send an entry's summary (WhatsApp, Messages, Mail...): on an analyzed entry tap Share, choose whether to add links, places, events and open tasks, check the preview and tap Send. Only the AI summary and what you chose are sent, never the transcript or the audio, and only to the app you pick.
• Delete my account: Settings > Delete account. This removes your server data, including backed-up audio, and the data on this iPhone. It does not cancel the subscription.
• Privacy: Privacy Policy · Terms of Use

Kolday is a journal, not medical advice. If you are in danger, contact your local emergency services.

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